Frequently Asked Questions
Everything you need to know about shopping with Neo Direct
What are your standard delivery times?
Most orders are processed within 24 hours. Standard delivery typically takes 3-5 working days, while our express shipping option delivers within 1-2 working days across the UK mainland.
Can I return an item if it doesn't fit my space?
Yes, we offer a 30-day hassle-free return policy. If your furniture or home accessory isn't quite right, you can return it in its original packaging for a full refund or exchange.
Do your products come with a warranty?
All Neo Direct products come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship to give you peace of mind.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer Klarna for flexible financing options.
Will my furniture require assembly?
Many of our larger items, such as desks and bar stools, are delivered flat-packed to ensure safe transit. Each product includes easy-to-follow instructions and all necessary hardware for quick assembly.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery progress.